Refund Policy

This policy applies to point top-ups and other digital purchases on CryptoAnalysing.

Top‑ups (Points Purchases)

• Non‑refundable: All point purchases (top‑ups) are final once credited to your account.
• Instant delivery: Points are delivered immediately after successful payment and are considered consumed digital goods.

Exceptions we will review

• Duplicate charge: If you were charged more than once for the same top‑up.
• Failed credit: Payment succeeded but points were not credited to your account.

For an exception request, contact us within 7 days and include your registered email, date/time, amount, and any transaction ID/screenshots.

Disputes and chargebacks

• Submitting a chargeback without contacting support may result in temporary account restriction during investigation.
• Confirmed fraud or abuse can lead to permanent suspension.

Need help? Contact us and we’ll assist you promptly.